Frequently Asked Questions

Account and Receipt Upload

  1. This account is for the Monster Energy® x Halo Infinite Promotion to get 2XP and enter the Sweepstakes. To participate in the Monster Halo Experience using Snapchat, create a separate account or log in to your separate account here.

  2. Once you create your account, you will need to verify your email address. Check your email that was used during account creation and there will be a verification email. Click on the link within that email to verify your email address. Once the verification is complete, you may start uploading your receipt(s) and redeeming rewards on your account.

  3. Yes, you must create an account and upload your qualifying receipt(s) in order to receive your reward(s).

  4. You must verify your email address before you can start uploading receipts in your account. The verification email may be directed to your junk mail or spam folders, so you should check these folders as well.

  5. If you didn't get the verification email or can't find it, sign into your account and click on "Account Overview" at the top of the page. Then click, "Resend Email" and check your email.

  6. Sign into your account and click "Edit Account" at the top of the page. Then follow the instructions to update your account information.

  7. Sign into your account and click "Edit Account" at the top of the page. Click "Change Password", then enter your old password and your new password to update.

  8. Go to the account Login page and click "Forgot My Password". You will receive an email with a link and instructions to reset your password.

  9. No, your account is used and accessible for this promotion only.

  10. Sign into your account and click on "Edit Account" at the top of the page, then select "Close Account". You will be asked to click "Close Account" again as confirmation, and then your account will be closed. All information related to your account including your personal information and any rewards redeemed will be closed. Once you close your account, you will not be able to create another account with the same email address.

  11. If your receipt is too long to fit into one image, please fold the receipt to show participating products and the header with store name, purchase date, etc. and then take a picture of the receipt and upload the image on the specified site.

  12. Please note, the following image upload requirements: image must be under 5MB and in the format of PNG, GIF or JPG. If you have further difficulties uploading your receipt, please try to clear browser cache and cookies and upload again. If this persists, we also recommend trying a different device. Please Contact Us if you require further assistance. Redeem Code FAQ

  1. Codes are 20 characters long, include both numbers and letters, and follow a 5x4 format—five blocks of four characters.

    1. From a web browser, go to
    2. Sign into your Halo Waypoint account (this is the same as your Microsoft account that you use to login to Xbox Live). If you do not have one, you can create one for free here.
    3. Enter the 20-character code, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you.
    4. Confirmation – You’ll see confirmation that your item was successfully redeemed. Items will be saved to your library and will be available when Halo Infinite is released.

    Please contact Halo support if you encounter a problem redeeming your code

Halo Infinite Coming 2021

  1. Yes, Monster and Halo Infinite are moving full steam ahead with all elements of the promotion.

Halo 5: Guardians

  1. Yes, you can get a bonus download of Halo 5: Guardians, while supplies last. For full terms click here.

  2. Visit and redeem using your Xbox account and 5x5 Token.

    Directions on how to redeem here:


  1. SWEEPSTAKES GRAND PRIZES (10): There are ten (10) Grand Prizes (each, a “Grand Prize”) available to be awarded. Grand Prize winners (“Grand Prize Winners”) will receive a seven (7) day, six (6) night trip for Grand Prize Winner and one (1) guest (“Guest”) to France. Trip will include round trip coach class air transportation for Grand Prize Winner and Guest from a major commercial airport near Grand Prize Winner’s home (as determined by the Sponsor in its sole discretion) to an airport in France; six (6) nights standard hotel accommodation (single room, double occupancy, room and tax only); two (2) tickets to Zero G Flight Experience; and a $1,000 check. Grand Prize Winner and Guest must be available to travel during the second half of 2021, but such period is subject to change in Sponsor’s sole discretion.

    The Approximate Retail Value (“ARV”) of Grand Prize: $16,500 per Grand Prize, or $165,000 Total. Actual value may vary based on the points of departure, ground transportation, and/or airline fare fluctuations. Any difference between stated value and actual value will not be awarded.

    SWEEPSTAKES 1sT PRIZES (200): There are two hundred (200) 1st Prizes (each, a “1st Prize” and together with the Grand Prizes, “Prize”) available to be awarded. 1st Prize winners (“1st Prize Winners” and together with the Grand Prize Winners, “Winners”) will receive one copy of the Halo Infinite Video Game and one Xbox Series X Console.

    The Total ARV of all 1st Prizes is $119,998. The 1st Prize and its manufacturer’s suggested retail price have not been released to market at the time of print of these Official Rules. Any difference between stated value and actual value will not be awarded.

    Total ARV of all Prizes available in this Sweepstakes is $284,998.

  2. Each approved receipt equals 1 entry in the sweepstakes. Limit 1 entry per day.

  3. On or around 2/10/2021

See the full rules here.


  1. Please Contact Us for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.

    Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays). All emails will be responded to within 2-5 business days, in the order they were received.